Terms of Service

Last updated: October 29, 2025

AGREEMENT TO TERMS

These Terms and Conditions, together with any Service Agreement executed between you and Louvo AI Automations (“Louvo,” “we,” “us,” or “our”), constitute a legally binding agreement between the client identified in the Service Agreement (“Client,” “you”) and Louvo, governing your access to and use of https://louvoai.com and any related sites or services (the “Site” or “Services”). By accessing the Site, you agree to be bound by these Terms. We may update these Terms at any time; the updated version will be posted on the Site. Your continued use after posting constitutes acceptance.

CLIENT ACCESS AND CLIENT DATA

2.1 Access. Subject to these Terms, Louvo grants Client a non-exclusive, non-transferable right to access the Site and use the Services during the term, solely for Client’s internal business purposes by Client’s authorized users. We will provide the credentials and connectivity details necessary to access the Site. Unless otherwise agreed in writing, the total number of authorized users will not exceed five.

2.2 Client Data. As between the parties, Client owns all right, title, and interest in and to data Client uploads or otherwise provides to the Services (“Client Data”). Client grants Louvo a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display Client Data solely to provide, secure, support, and improve the Services and to comply with law.

2.3 Model Improvements (AI Output). Louvo may generate insights, learnings, and generalized improvements from providing the Services (“Model Improvements”). Louvo owns Model Improvements and associated know-how, provided that Louvo will not disclose Client Confidential Information (defined below) in doing so and will not identify Client as the source without consent.

LUVO’S INTELLECTUAL PROPERTY

The Services, Site, software, source code, databases, functionality, designs, text, images, video, audio, and trademarks/logos (collectively, “Louvo IP”) are owned by Louvo and protected by applicable laws. Except as expressly permitted, you shall not: (i) copy, modify, or create derivatives of the Services or Louvo IP; (ii) sublicense, sell, lease, or distribute the Services; (iii) reverse engineer or attempt to derive source code; or (iv) remove proprietary notices.

CLIENT REPRESENTATIONS

By using the Site, Client represents and warrants that:

(1) registration information is true, accurate, current, and complete;

(2) such information will be kept accurate and updated;

(3) Client will comply with these Terms;

(4) Client will not access the Site via non-human or automated means except as expressly permitted;

(5) Client will not use the Site for unlawful purposes;

(6) Client’s use complies with applicable laws and regulations; and

(7) TCPA/consent. Client has obtained all notices and consents required by the Telephone Consumer Protection Act (TCPA) and other applicable laws to permit Louvo (or its service providers) to contact Client’s prospective customers on Client’s behalf.

We may suspend or terminate accounts for inaccurate information or violations.

REGISTRATION & ACCOUNT SECURITY

Client must register to use the Services and is responsible for safeguarding credentials and all activity under the account. We may reclaim or change usernames that are inappropriate, infringing, or misleading.

CONFIDENTIALITY

6.1 Definition. “Confidential Information” means non-public information disclosed by a party (“Disclosing Party”) to the other (“Receiving Party”) that is identified as confidential or should reasonably be understood as confidential, including business, technical, product, financial, customer, and personal data, and the terms of any Service Agreement.

6.2 Exclusions. Confidential Information does not include information that is: (a) publicly available through no breach; (b) lawfully received from a third party without confidentiality duty; (c) independently developed without reference; (d) already known to the Receiving Party without restriction; or (e) required to be disclosed by law (with prompt notice if legally permitted).

6.3 Obligations. For three (3) years from disclosure (and indefinitely for trade secrets while they remain trade secrets), the Receiving Party will: (i) protect Confidential Information using at least the same care it uses for its own similar information (and no less than reasonable care); (ii) use it only to perform under these Terms; and (iii) disclose it only to personnel/contractors with a need to know under obligations at least as protective. A separate NDA between the parties (if any) will control in case of conflict.

CANCELLATION

Upon termination of Services by either party, Client will pay for all scheduled or delivered Services through the effective termination date.

PROHIBITED ACTIVITIES

Client agrees not to: (a) harass, abuse, or harm others via the Site; (b) violate laws; (c) upload malware or interference code; (d) engage in unauthorized automated access, scraping, or data mining; (e) impersonate others; (f) disrupt or burden the Site or related networks; (g) bypass access controls; (h) copy or adapt Site code; (i) reverse engineer except as allowed by law; (j) launch unauthorized spiders/robots/cheats; or (k) use the Site to compete with Louvo.

WARRANTIES; DISCLAIMER

9.1 Louvo Warranties. Louvo will provide the Services in a professional manner and in compliance with applicable laws.

9.2 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LOUVO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING

FROM COURSE OF DEALING OR USAGE.

SUBMISSIONS

Any ideas, feedback, suggestions, or other submissions you provide (“Submissions”) are non-confidential and become Louvo’s property. Louvo may use Submissions without restriction or obligation.

Use of the Site is subject to Louvo’s Privacy Policy (see https://louvoai.com/privacypolicy-1627), which is incorporated by reference. The Site is hosted in the United States. If you access from other regions with different data laws, you consent to the transfer and processing of your data in the United States. (See the Privacy Policy for your rights and choices.)

TERMINATION BY LUVO

Without limiting any rights under an applicable Service Agreement, Louvo may, in its sole discretion and without notice, suspend or terminate access to the Site (including blocking IP addresses) for any reason, including breach of these Terms or law. If your account is terminated, you may not register a new account without our written permission. Louvo may also pursue any available legal remedies.

MODIFICATIONS; AVAILABILITY

We may modify, suspend, or discontinue the Site or any part of it at any time without notice. We do not guarantee uninterrupted availability. Louvo is not liable for any losses resulting from downtime, modifications, or discontinuation.

GOVERNING LAW

These Terms and your use of the Site are governed by the laws of the State of Israel, without regard to conflicts of law. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

DISPUTE RESOLUTION

15.1 Informal Negotiations. Before filing a claim, the parties will attempt to resolve disputes informally for thirty (30) days after written notice.

15.2 Binding Arbitration. Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally will be finally settled by binding arbitration administered by the International Chamber of Commerce (ICC) under its Arbitration Rules. The seat and place of arbitration will be Tel Aviv, Israel. Discovery is limited to document exchange reasonably necessary to present claims and defenses. The arbitrator may award costs and reasonable attorneys’ fees to the prevailing party.

15.3 Time Limit. Any claim related to the Site must be brought within one (1) year after the cause of action accrues.

15.4 Exceptions. A party may seek injunctive or other equitable relief in court to protect IP rights, privacy, or prevent unauthorized use. If any part of this Section is found unenforceable, that portion will be severed and the remainder enforced; the exclusive venue for any non-arbitrable dispute is the courts located in Tel Aviv District, Israel, and the parties consent to jurisdiction there.

CORRECTIONS

Information on the Site may contain errors or omissions. We may correct or update information at any time without notice.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOUVO AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, REVENUE, DATA, OR BUSINESS) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SITE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS PAID BY CLIENT TO LOUVO FOR THE SERVICES DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the fullest extent permitted.

INDEMNIFICATION

18.1 By Louvo. Louvo will defend, indemnify, and hold harmless Client from third-party claims alleging that the Services, as provided by Louvo and used by Client in accordance with these Terms, infringe or misappropriate such third party’s IP rights, and will pay resulting damages and reasonable attorneys’ fees, provided Client promptly notifies Louvo, cooperates, and grants Louvo sole control of the defense/settlement. Louvo has no obligation for claims arising from (a) Client Data or instructions; (b) combinations with non-Louvo products/services; or (c) unauthorized use.

18.2 By Client. Client will defend, indemnify, and hold harmless Louvo from third-party claims and costs arising out of: (a) Client’s use of the Site; (b) Client’s breach of these Terms (including Section 4); or (c) Client’s violation of third-party rights (including privacy rights), subject to Louvo’s prompt notice and cooperation.

DATA SECURITY; RESTRICTIONS ON USE

Louvo implements reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of Client Data and to prevent unauthorized access or disclosure. Louvo will use Client Data solely to deliver and improve the Services and as otherwise permitted by these Terms or law. We do not sell Client Data. Statements regarding compliance frameworks (e.g., GDPR, SOC 2, Australian Privacy) relate to our controls and alignment efforts and are not a certification or legal warranty unless explicitly stated in a signed agreement.

DATA BACKUPS

We perform routine backups for continuity, but Client is responsible for maintaining its own copies of Client Data. Louvo is not responsible for loss or corruption of Client Data to the extent permitted by law. Export tools may be available for Client to download its data.

ELECTRONIC COMMUNICATIONS; E-SIGNATURES

By using the Site, you consent to receive electronic communications, and agree that electronic signatures, agreements, notices, and

records satisfy legal requirements for writings and signatures.

FORCE MAJEURE

Neither party is liable for delays or failures due to causes beyond its reasonable control, including acts of God, war, terrorism, labor conditions, government acts, utility failures, or internet/hosting disruptions. The affected party will notify the other and resume performance as soon as practicable.

MISCELLANEOUS

These Terms, the Service Agreement, and any policies referenced herein (including the Privacy Policy) constitute the entire agreement regarding the Services and supersede prior agreements on the same subject. Failure to enforce a provision is not a waiver. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will remain in effect. No agency, partnership, or joint venture is created by these Terms. Louvo may assign these Terms; Client may not assign without Louvo’s prior written consent.

CONTACT LUVO

To resolve a complaint or request information about the Site, contact:

Louvo AI Automations

Zait Shemen,

Efrat ,

Email: [email protected]

Phone: +971-260-4459